PBX Phone System: Is a Virtual Phone Right For Your Business?

Giving your customers a way to easily get in touch with you is a vital part to running a business. Phones are still the most common and convenient form of communication in business today. Shouldn’t your existing company phone service be working harder for your business?

One option to increase your phone service benefits to you is to use a small business PBX service. Allowing your current small business phone service to do more for your company is all that a business PBX service is about. Utilizing your current business phone service, a small business PBX greatly enhances your most simple form of communication.

A small business PBX makes your current business phone service behave like that of a much larger company. If you have ever called a large corporation that has an automated telephone system that answers your call and lets you choose whom you want to talk to, then you know exactly what a virtual PBX service will do for your current phone service.

Utilizing your existing telephone lines, a phone auto attendant service gives you either a local or toll-free phone number that serves as your company’s main phone number. Once a customer calls this number, they are greeted by your virtual auto attendant and offered the choice of where their call should be directed.

You have complete control over the routing of incoming phone calls. What makes a virtual PBX service so powerful and flexible is that incoming phone calls can be sent to any phone that has a dial tone, regardless of its location. This means that you can be vacationing in France and receive customer calls on your cell phone, or you can route customer calls to your home phone on evenings and weekends.

With plans starting at under $10 per month, a virtual business PBX service is well within the reach of all small business owners. The largest providers are RingCentral and GotVmail, which both offer a viable service. Our reviews of these two providers indicate a clear winner, when it comes to value for the money.

With powerful features such as a virtual auto attendant (virtual receptionist), complete Internet faxing ability, individual voicemail for each extension and call queuing capability, a virtual PBX is something any business owner should consider using.

In conclusion, if your small business relies on telephones to conduct business (and just about all businesses do), then you really owe it to yourself to give virtual PBX services a look. You will be surprised at how one of these phone services can really improve your current business telephone service.